Contact us via Knowledge base

Returns

We do not offer exchanges. You must return the product, receive a refund, and purchase the desired new item. No International Returns. All sales are final.

US customers have 60 days to initiate a return for a refund for unused regular-priced items, plus any tax as applicable. We refund the product price paid minus shipping. To be eligible for a refund, items must be in their original packaging and include product documentation.

• A label is provided for your return. We will deduct $4.50 from the product price paid when this return label is used. Initial shipping fees are non-refundable.
• A 10% restocking fee will be deducted from the refund for orders with free shipping.
• Items discounted 25%, or more are FINAL SALE and not eligible for a refund. 

Start a return here.

Additional Return Information

Returns must be received within 14 days of initiating a return. Once received, your refund will be processed when the item(s) is(are) inspected. Refunds may take up to 14 days to process, and credit will be applied to the original payment method.

Please be aware that depending on your credit card company’s policies, it may take one or two billing cycles for the credit to appear on your statement.

Returns are only accepted for products purchased from zazzybandz.com. We do not accept returns from 3rd party distributors.

International Shipping

No refunds for delayed or lost international packages if Route Insurance is not purchased. International buyers must opt-in for Route. Store Credit (gift card) may be provided for the product cost at the discretion of Zazzy Bandz@.

We encourage international buyers to visit the store locator to find a reseller near your location.

When will my order be processed?

Each order takes 2 to 3 business days for internal processing. All orders received after 12 pm EST on Fridays are shipped with USPS on Mondays. Orders will receive an email confirmation when the order is placed and when the order is shipped. No orders are processed or shipped on weekends and government holidays.

Damaged Goods Upon Receipt

Zazzy Bandz has no control over conditions during shipping and delivery. Should your merchandise be defective and/or damaged upon receipt, within 48 hours, you must submit a photo to document the damaged and/or defective merchandise. 

***If your package arrived damaged, fill out our Damage Claim Form by clicking here.

Missing Items or Incorrect Items Claim 

Claims for missing items or incorrect items must be received within two business days of receipt of merchandise. 

MISSING PACKAGE marked Delivered?

Give 24 to 48 hours for USPS to deliver once the customer receives the notification of delivery, as USPS may have a delay on their end.

If we have confirmation/proof of delivery, there are absolutely no refunds for items claimed not to have been received. The buyer is encouraged to file a claim with USPS in these instances. Zazzy Bandz® will not be held responsible for filing any claims with USPS.

Gift Returns/Refunds

If an item was marked as a gift when purchased and shipped directly to you, you are eligible for a credit only for the price paid for the merchandise (and tax, if applicable).  For returned “gift” items, a gift certificate will be emailed (or mailed) to you.  The certificate will be valued ONLY for the product price paid at the time of purchase.  It does not include shipping costs. Contact us for special situations.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund (if applicable) to the gift giver. i.e., Refunds are processed only to the credit card account used for the purchase.

Prize Award

There is NO CASH VALUE attached to a promotional prize given as an award from Zazzy Bandz. The winner of a Zazzy Bandz or a gift card from any promotional event cannot redeem the prize for cash.

Can I change my order after I place it?

Our small but mighty team processes orders for shipping as quickly as possible.

Generally, we are unable to adjust orders prior to shipping. However, we'd love to try and assist you.

I have not received any communication regarding my order

First, check your spam folder for communication from Zazzy Bandz. If you do not find communication from us, contact us here.

My package is missing, what should I do?

Orders received are processed and shipped in 1-3 days from our distribution center in Knoxville, TN.

Delays and shipping errors beyond our control can happen. Please check your email for tracking information. On the tracking page, click "Contact Courier" where you can check the shipping status.

Upon delivery, we do not require a signature and are not responsible for your order once it is delivered to the address provided.

For additional assistance, contact us here.

Do you ship internationally?

Yes, we ship to many international addresses.  We use USPS as our standard shipping company.   We ship within 1-3 days of purchase. Depending on the public postal service, delivery takes 2-4 weeks on average.  As custody of your package is transferred to the recipient's public postal service, we do not have tracking availability beyond our border.  To date, we have no issue with shipping to Canada, Belgium, The United Kingdom, Australia, Germany, Switzerland, Italy, France, or Spain.

Please be aware that depending on your country, you may be required to pay customs fees, VAT, or duties before the final delivery of your package. 

Because Zazzy Bandz is a U.S.-based company, we, unfortunately, have no control over these charges or how they are collected. These fees are set by individual governments and are the responsibility of the buyer. If you are not familiar with your country’s policies and taxation practices, please check before ordering. For more information on how these fees are calculated and why they're required, please contact your local postal service or government office. We are willing to work with you for items to be shipped to any country, please message us with your request.

We take no responsibility for the package once it leaves the US and custody is transferred. Some countries do not have reliable delivery systems and we will ship only after direct communication with the buyer and shipping fees are paid. 

Shipping Cost

USPS First Class Package is our standard domestic shipping. USPS charges range from ~$3.50-$4.80 depending on the recipient's address. You may choose a different shipping method at checkout.  We offer Free USPS First Class Package shipping with orders over $40.

Please allow 4-7 business days from shipment for delivery.

Note: The shipping time for your package is in addition to the processing time (usually 1-3 days). See FAQ on international shipping if shipping outside the USA.

What Is Route Insurance?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download Here

Please Note: Once Route’s services have been utilized and the package(s) have been successfully delivered, this insurance is not eligible for a refund.

Purchased Route Protect and looking to file a shipping issue online? File Here

How Does Route Work?

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File Here

How Does Route Process Refunds Or Reorders?

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

 

When Should I File A Claim?

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
• Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged (If Route Insurance Is Purchased)

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
• For Zazzy Bandz® warranty claims, please complete the 'Contact Us' form located in the navigation menu.

All of Route’s policies are listed here

 

What If My Order Never Arrives Or Is Stolen?

Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout.

If your order has not arrived, please file a claim with Route here.

 

What If My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please fill out our Damage Claim Form here and we will work to make it right

 

How Do I File A Claim For My Lost, Damaged, Or Stolen Order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet? Download here

 

What Are Route’s Terms And Conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

 

Is Route A Licensed Insurance Company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

My Order is Damaged, what should I do?

Please contact us here with your order information and a photo of the damaged item. Our amazing Zazzy Bandz Customer Care Team will work with you to make things right! 

Color Variants

We do our best to display the colors and images of our products accurately on the website. However, we can't guarantee that your computer monitor's display will be accurate and depict the same colors. 

Each Wrapped Zazzy Bandz is hand-wrapped with love by Hand Up For Women in Knoxville, TN 💗

Having technical issues checking out?

From our experience, checkout issues are typically related to the web browser being used. So if you’re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari

If you’re still having issues after using a different browser and upgrading to the latest version, try a few of these steps:

• Access our site using your browser’s safe mode.
• Clear your browser’s cache and cookies. (Here’s how.)
• Disable any add-ons or extensions that might be running.
• Ensure Java has been updated to the latest version, which is available here.

Hopefully, these steps help fix any issues you’re having! We sure hope so. If you need some help performing any of the troubleshooting steps above, contact us here.

My coupon code isn’t working, what should  I do?

1. How do I use a coupon code? Good news: It’s super easy! When checking out, enter your code in the “Coupon Code” box under the “Order Summary” section. Click “apply” and the discount will automatically be applied toward the order total.
   
   If your code isn’t working, double-check that there aren’t any specifications that must be met. Still, having issues? Contact us here.
   
   
2. Why is my coupon code not working?
   
   There could be a few reasons that your coupon code is not working.  Below, we break down the possible issues and how to resolve them:
   
   - Coupon code is only valid on certain items - Regular-Priced Online
   
   Resolution: Most codes don't apply to two-packs or items that are already on sale.
   
   - Trying to use multiple discount codes. We do not allow multiple coupon codes to be used on our items. 
   
   Resolution: Use the higher discount code on your order
   
   
3. Your items are marked as Sale
   
   Items marked as Sale are not eligible for an additional discount to be used on top of their existing discount
   
   Resolution: Remove the discount code or the sale item(s) from your cart

Should you have any additional questions or concerns, please feel free to reach out to our Customer Care Team here.