USPS First Class Package is our standard domestic shipping. USPS charges range from ~$3.50-$4.80 depending on the recipient address. You may choose a different shipping method at checkout. We offer Free USPS First Class Package shipping with orders over $40.
Allow 4-7 business days from shipment for delivery. The shipping time for your package is in addition to the processing time of 1-3 days. See FAQ on international shipping if shipping outside the USA.
Our small but mighty team processes orders for shipping as quickly as possible.
Generally, we are unable to adjust orders prior to shipping. However, we'd love to try and assist you. Please contact us here.
Oh no! First check your spam folder for communication from Zazzy Bandz. If you do not find communication from us, contact us here.
Yes, we ship to many international addresses. We use USPS as our standard shipping company. We ship within 1-3 days of purchase. Depending on the public postal service, it takes 2-4 weeks on average for delivery. As custody of your package is transferred to recipient's public postal service, we do not have tracking availability beyond our border. To date, we have no issue with shipping to Canada, Belgium, The United Kingdom, Australia, Germany, Switzerland, Italy, France, or Spain.
Please be aware that depending on your country, you may be required to pay customs fees, VAT or duties before final delivery of your package.
Because Zazzy Bandz is a U.S.-based company, we, unfortunately, have no control over these charges or how they are collected. These fees are set by individual governments and are the responsibility of the buyer. If you are not familiar with your country’s policies and taxation practices, please check before ordering. For more information on how these fees are calculated and why they're required, please contact your local postal service or government office. We are willing to work with you for items to be shipped to any country, please message us with your request.
We take no responsibility for the package once it leaves the US and custody is transferred. Some countries do not have reliable delivery systems and we will ship only after direct communication with the buyer and shipping fees are paid.
Zazzy Bandz does not offer an exchange program. You may return your eligible item(s) for a refund (minus shipping) within 30 days of purchase. For more information see Domestic Returns or International Returns above.
We offer a 30-Day Money-Back Guarantee, giving you time to try out your new products. If you need to return your item(s) for any reason within 30 days of purchase, we are happy to provide you with a full refund (minus shipping).
Returned merchandise will be refunded for the amount of purchase price at the exchange rate at the time of the return. We accept no responsibility for customs, VAT, or similar charges your country imposed at the time of your initial delivery. It takes approximately 10-21 days from receipt of the returned item on our end for you to receive your refund.
PLEASE READ: ALL SALES ARE FINAL for any items purchased at 50% OFF or more. 30-Day Money-Back Guarantee DOES NOT apply to items purchased at deep discounts (i.e. > than 25%).
Please note your refund will NOT be processed until the item(s) have been received by us. To be eligible for a return and refund, items must be in their original purchased condition and include all product documentation.
Refunds (if applicable)
We will email after receiving and inspecting the returned item, notifying you of the approval or rejection of your refund request.
If you are approved, the refund will be processed and a credit applied to your original method of payment within 14 days, usually it is processed quickly upon receipt of the item(s).
Late or missing refunds (if applicable)
If you have not received a refund credit within 2-3 weeks, please check your bank account or credit card company, as it may take some time before it is officially posted, and processing times vary.
If you completed the above steps and still have not received your refund, please contact us at here.
PRIZE Award
During a promotional, the winner of a Zazzy Bandz or a gift card cannot redeem the prize for cash. There is NO CASH VALUE attached to a promotional prize given as an award from Zazzy Bandz.
Damaged Goods Upon Receipt
It is outside our control what happens during shipping and delivery, however, should your merchandise be defective and/or damaged upon receipt, you must immediately take a photo to document the damaged /defective merchandise. The photos MUST include the stamped date from your camera (or smartphone), otherwise, we cannot accept responsibility for refund or replacement. With the dated photo documentation, at our discretion, we will replace it with equivalent merchandise or refund your purchase price. You must notify us here 48 hours of receipt of the defective merchandise including the dated photo and a description of the problem. Please do NOT return your item until you have communicated with us.
Missing Items Claim
Claims for missing items must be received within two business days of receipt of merchandise.
Gift Returns/Refunds
If an item was marked as a gift when purchased and shipped directly to you, you are eligible for a credit only for the price paid for the merchandise (and tax, if applicable). For returned “gift” items, a gift certificate will be emailed (or mailed) to you. The certificate will be valued ONLY for the price of the product paid at the time of purchase. It does not include shipping costs. Contact us for special situations.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund (if applicable) to the gift giver. I.e. Refunds are processed only to the credit card account used for the purchase.
Sorry about that! Please contact us here with your order information and a photo of the wrong item and/or description of the missing item. Our amazing Zazzy Bandz Customer Care Team will work with you to make things right!
Oops! Please contact us here with your order information and a photo of the damaged item. Our amazing Zazzy Bandz Customer Care Team will work with you to make things right!
We do our best to display the colors and images of our products accurately on the website. However, we can't guarantee that your computer monitor's display will be accurate and depict the same colors.
Our Wrapped Collection of Zazzy Bandz are each hand-wrapped with love by A Hand Up For Women in Knoxville, TN 💗
We love hearing from our friends! If you have questions about any of our products, please get in touch. We're here to help! We're able to assist you from 9am - 10pm EST, seven days a week.
Email: info@zazzybandz.com
Text: 1-855-788-0393
Available in the USA between 9am - 10pm daily, excluding national holidays. Please feel free to message after 10pm, and our team will happily reply during the next business day. Standard SMS rates may apply.
Phone: Toll Free 1 855 781 8778
Our office hours are 9am - 5pm EST from Monday to Friday, excluding national holidays. Please leave us a message after hours and we will return your call during the next business day.
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If you need help with any of these steps, please email info@zazzybandz.com.
Wholesale: If you're interested in carrying cuddle+kind, please email wholesale@zazzybandz.com.
Press: melissa@zazzybandz.com.
If you are a member of the press with an inquiry, please email us - be sure to include your outlet, story idea, photo/video needs and deadline to best position our team to help you!