We offer a 30-Day Money-Back Guarantee, giving you time to try out your new products. If you need to return your item(s) for any reason within 30 days of purchase, we are happy to provide you with a full refund (minus shipping).
Returned merchandise will be refunded for the amount of purchase price at the exchange rate at the time of the return. We accept no responsibility for customs, VAT, or similar charges your country imposed at the time of your initial delivery. It takes approximately 10-21 days from receipt of the returned item on our end for you to receive your refund.
PLEASE READ: ALL SALES ARE FINAL for any items purchased at 50% OFF or more. 30-Day Money-Back Guarantee DOES NOT apply to items purchased at deep discounts (i.e. > than 25%).
Please note your refund will NOT be processed until the item(s) have been received by us. To be eligible for a return and refund, items must be in their original purchased condition and include all product documentation.
Refunds (if applicable)
We will email after receiving and inspecting the returned item, notifying you of the approval or rejection of your refund request.
If you are approved, the refund will be processed and a credit applied to your original method of payment within 14 days, usually it is processed quickly upon receipt of the item(s).
Late or missing refunds (if applicable)
If you have not received a refund credit within 2-3 weeks, please check your bank account or credit card company, as it may take some time before it is officially posted, and processing times vary.
If you completed the above steps and still have not received your refund, please contact us at here.
During a promotional, the winner of a Zazzy Bandz or a gift card cannot redeem the prize for cash. There is NO CASH VALUE attached to a promotional prize given as an award from Zazzy Bandz.
Damaged Goods Upon Receipt
It is outside our control what happens during shipping and delivery, however, should your merchandise be defective and/or damaged upon receipt, you must immediately take a photo to document the damaged /defective merchandise. The photos MUST include the stamped date from your camera (or smartphone), otherwise, we cannot accept responsibility for refund or replacement. With the dated photo documentation, at our discretion, we will replace it with equivalent merchandise or refund your purchase price. You must notify us here 48 hours of receipt of the defective merchandise including the dated photo and a description of the problem. Please do NOT return your item until you have communicated with us.
Missing Items Claim
Claims for missing items must be received within two business days of receipt of merchandise.
If an item was marked as a gift when purchased and shipped directly to you, you are eligible for a credit only for the price paid for the merchandise (and tax, if applicable). For returned “gift” items, a gift certificate will be emailed (or mailed) to you. The certificate will be valued ONLY for the price of the product paid at the time of purchase. It does not include shipping costs. Contact us for special situations.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund (if applicable) to the gift giver. I.e. Refunds are processed only to the credit card account used for the purchase.