We do not offer exchanges. You must return the product, receive a refund, and purchase the desired new item. No International Returns. All sales are final.
US customers have 60 days to initiate a return for a refund for unused regular-priced items, plus any tax as applicable. We refund the product price paid minus shipping. To be eligible for a refund, items must be in their original packaging and include product documentation.
A label is provided for your return. We will deduct $4.50 from the product price paid when our return label is used. Initial shipping fees are non-refundable.
A 10% restocking fee will be deducted from the refund for orders with free shipping.
Items discounted 25%, or more are FINAL SALE and not eligible for a refund.
Click here to start a return.
Additional Return Information
Returns must be received within 14 days of initiating a return. Once received, your refund will be processed when the item(s) is(are) inspected. Refunds may take up to 14 days to process, and credit will be applied to the original payment method.
Please be aware that depending on your credit card company’s policies, the credit may take one or two billing cycles to appear on your statement.
Returns are only accepted for products purchased from zazzybandz.com. We do not accept returns from 3rd party distributors.
No refunds for delayed or lost international packages if Route Insurance is not purchased. International buyers must opt-in for Route. Store Credit (gift card) may be provided for the product cost at the discretion of Zazzy Bandz@.
We encourage international buyers to visit the store locator to find a reseller near your location.
When will my order be processed?
Each order takes 2 to 3 business days for internal processing. All orders received after 12 pm EST on Fridays are shipped with USPS on Mondays. Orders will receive an email confirmation when the order is placed and when the order is shipped. No orders are processed or shipped on weekends and government holidays.
Damaged Goods Upon Receipt
Zazzy Bandz has no control over conditions during shipping and delivery. Should your merchandise be defective and/or damaged upon receipt, within 48 hours, you must submit a photo to document the damaged and/or defective merchandise.
***If your package arrived damaged, fill out our Damage Claim Form. Click here to get started.
Missing Items or Incorrect Items Claim
Claims for missing items or incorrect items must be received within two business days of receipt of merchandise.
MISSING PACKAGE marked Delivered?
Give 24 to 48 hours for USPS to deliver once the customer receives the notification of delivery, as USPS may have a delay on their end.
If we have confirmation/proof of delivery, there are absolutely no refunds for items claimed not to have been received. The buyer is encouraged to file a claim with USPS in these instances. Zazzy Bandz® will not be held responsible for filing any claims with USPS. Start a UPSPS claim here.
If an item was marked as a gift when purchased and shipped directly to you, you are eligible for a credit only for the price paid for the merchandise (and tax, if applicable). For returned “gift” items, a gift certificate will be emailed (or mailed) to you. The certificate will be valued ONLY for the product price paid at the time of purchase. It does not include shipping costs. Contact us for special situations.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund (if applicable) to the gift giver. i.e., Refunds are processed only to the credit card account used for the purchase.
There is NO CASH VALUE attached to a promotional prize given as an award from Zazzy Bandz. The winner of a Zazzy Bandz or a gift card from any promotional event cannot redeem the prize for cash.